WeKan Worldwide Commercial Support

WeKan (VAT Number: FI34047245) is a Finnish Sole Proprietorship. All grants and revenue are dedicated directly to the maintenance and open-source development of WeKan. All code is published under the MIT license at https://github.com/wekan/wekan, supporting all major platforms with upgrades. There is no proprietary code. All development progress is public on our Status page. WeKan currently serves a global customer base across Europe, the Americas, and Asia.

Founder & Lead Maintainer: Lauri Ojansivu (xet7). As the lead maintainer of WeKan® Open Source kanban, he has contributed over 4 million code changes to the project since December 2016.

WeKan® is a Registered Trademark in Finland.

Email: support@wekan.fi . At security page is also PGP key for security@wekan.fi email address.

Priority Order

1. Security Fixes
2. Priority Fixes/Features/Support at support@wekan.fi (not at GitHub) for those that have active Prepaid Yearly WeKan Commercial Support License. License does not renew automatically, for renewing please contact support@wekan.fi
3. 1 support case: Minimum is Prepaid 100 euro (paid with Wise or PayPal) for 1 support case, for example 1 bugfix that will be usually fixed and released to https://wekan.fi/install/ within 1-3 business days.
4. Prepaid Fixes/Features that do not include Prepaid WeKan Yearly Commercial Support
5. Prepaid SaaS Hosting

Official Status and Private Pre-paid Priority Support is at email, not at GitHub

Official Status is only available by emailing support@wekan.fi

Public GitHub issues are not a support area. GitHub issues do not have any priority. GitHub issues are only for FLOSS developers, that are able to write detailed anonymized details and screenshots about bugs, add to issues more details and clues when bug happens, or able send PR to fix some GitHub issue. GitHub issues are also full of newbie trolls and flamewars, those that have not supported WeKan in any way, not donated, not sent any PR, so if you have paid something for WeKan, please do not participate to GitHub issues, so that you would not be categorized as FLOSS developer or troll, instead email support@wekan.fi . Answers at GitHub issues are not official status, they are incomplete outdated discussions like Twitter or Facebook.

All paid features are being developed and added to WeKan, there is new releases with major features and fixes about every 3rd day since December 2016. WeKan already has new features other kanban software does not have. Security issues have been fixed immediately. Upgrade info is at https://wekan.fi/upgrade/. If there is any problems, please email support@wekan.fi

Free and Pre-paid SaaS Hosting

More details at SaaS page.

Pre-paid Features, Fixes and Private Priority Support

NOTE: After Pre-payment, there is no money back possibility, or ability to predict future (like estimate or deadline). Feature/Fix/Support/Hosting will be implemented, because there is no way to get back time that already been spent implementing it. More details, also see bottom of this article.

User Friendly/Technical/Enterprise Support. Available in English and Finnish. Timezone Finland/Helsinki.

• Hourly price of 100 euro/h.
• Yearly Support plans:
  • Does not renew automatically. To renew, please request new invoice, or use other payment method.
  • Support hours for features/fixes/support/hosting. Includes what fits to support hours, for example 20h is 2 big features, or more smaller features, installation support, integrations, etc.
  • Private support chat channel
  • 3 years 5000 euro includes 50h support
  • 2 years 4000 euro includes 40h support
  • 1 year:
    • 2000 euro includes 20h support
    • 1000 euro includes 10h support
    • 500 euro includes 5h support
  • Replies to support questions usually at same or following work day.
  • All support plans sponsor daily WeKan development of features/fixes/maintenance.
  • Support ends when all of these conditions are met:
    • All features and fixes ordered during paid support time have been implemented in WeKan
    • Paid support time has ended
  • Support time does not end, if:
    • Some at paid support time ordered feature or fix has not been implemented yet
    • While it's good to be patient while waiting for new features or fixes, anyway if you need those done, please remind Support, friendly and kindly about those. Some small features and fixes have been developed and released at the same ordering day. All paid features and fixes will be implemented, if technically possible. Some complex features have taken months or years to implement.

Pre-payment Options

1) Wise

Send any custom amount at https://wise.com/pay/business/wekanteam

2) PayPal

Send any custom amount with PayPal to support@wekan.fi

3) PDF invoice with IBAN Bank number

Required info to send to email support@wekan.fi so that PDF invoice can be made:

1. What payment is about, examples:
   1. GitHub issue numbers about new feature or fix
   2. Yearly Support: How many years, and total euro
   3. One Support Case: What to do in that support case, and total euro
   4. Hosting: How many years, and total euro
   5. Other info what payment is about
2. Company name
3. Company VAT number, or info that company does not have VAT number.
   WeKan (VAT Number: FI34047245) sends you PDF invoice where will be:
   EU: VAT 0% reverse charge, VAT Directive art 44.
   Finland: VAT 25,50 %
4. Company full address: Street Name, Street Number, Zip Code, City, Country
5. First name and Last name of person who pays
6. Email address where to send PDF invoice
7. Invoice Due Date

Very important when paying the bill is writing the reference number on the bill, so payment goes to WeKan.

For any WeKan questions, please send email to support@wekan.fi

3) E-invoicing to OVT address

Required info to send to Email support@wekan.fi so that E-invoice can be made:

1. What payment is about, examples:
   1. GitHub issue numbers about new feature or fix
   2. Yearly Support: How many years, and total euro
   3. One Support Case: What to do in that support case, and total euro
   4. Hosting: How many years, and total euro
   5. Other info what payment is about
2. Company name
3. Company VAT number, or info that company does not have VAT number
4. Company full address: Street Name, Street Number, Zip Code, City, State, Country
5. First name and Last name of person who pays
6. Email address of person who pays
7. OVT address where to send E-invoice
8. Invoice Due Date

4) Stripe

• Once 1-99 x 1000 euro
  
  
• Once 1-99 x 100 euro
  
  
• Once 1-99 x 10 euro
  
  
• Monthly recurring 1-99 x 1000 euro
  
  
• Monthly recurring 1-99 x 100 euro
  
  
• Monthly recurring 1-99 x 10 euro
  
  
• Yearly recurring 1-99 x 1000 euro
  
  
• Yearly recurring 1-99 x 100 euro
  
  
• Yearly recurring 1-99 x 10 euro